Spectra Laboratories' expert customer service representatives are specially trained to provide you with the personalized service you deserve. Led by Registered Dialysis Nurses and Medical Technologists, our service and technical support representatives will work with you at every stage of the testing process, answering your questions and ensuring a seamless working relationship.
Count on our service team for:
- Support when using Spectra's ordering, reporting and data management applications
- A seamless transition for customers new to our laboratories
Contact information
Spectra Laboratories - Milpitas, CA
Phone: 800-433-3773
Customer Service Hours: 3 a.m. - 12 a.m. PST (Monday - Friday);
4 a.m. - 6 p.m. PST (Saturday)
Technical Support Hours: 5 a.m. - 4:30 p.m. PST (Monday - Friday);
6 a.m. - 2:30 p.m. PST (Saturday)
Spectra Laboratories - Rockleigh, NJ
Phone: 800-522-4662
Customer Service Hours: 7 a.m. - 8 p.m. EST (Monday);
7 a.m. - 10:30 p.m. EST (Tuesday - Friday);
7 a.m. - 6 p.m. EST (Saturday)
Technical Support Hours: 7:30 a.m. - 8 p.m. EST (Monday - Friday);
7 a.m. - 4 p.m. EST (Saturday)
Personalized service
Our advanced phone routing system automatically identifies your number and directs your call to your assigned Customer Service Representative, ensuring you receive the personalized service you deserve.
Timely follow-up
Every incoming call is recorded for quality assurance purposes via our Remedy™ System. This allows Spectra to readily categorize, track and trend all customer-related issues, enabling us to anticipate and respond to customer issues rapidly.
