Customer & Technical Support

Customer & Technical Support

Backed by an average of 20 years customer service experience, our representatives are trained to provide you with the personalized service you deserve. 

Our service team includes:

  • New Account Services Team - Dedicated to the setup and smooth transition of new clinics to Spectra
  • Designated Customer Service Representatives - Ensure prompt follow-up and resolution of customer inquiries
  • Technical Support  - Provides assistance with Spectra's ordering, reporting and data management applications
  • Supply Desk - Processes laboratory supply orders in a timely manner

Our bicoastal teams are ready to serve you:
Spectra Laboratories - Milpitas, CA

Phone: 800-433-3773

Customer Service Hours:
3:00 a.m. - 9:30 p.m. PT (Monday-Friday)
4:00 a.m. - 6:30 p.m. PT (Saturday)
7:00 a.m. - 3:30 p.m. PT (Sunday)

Spectra Laboratories - Rockleigh, NJ
Phone: 800-522-4662

Customer Service Hours: 
6:30 a.m. - 10:00 p.m. ET (Monday)
6:30 a.m. - 10:30 p.m. ET (Tuesday-Friday)
7 a.m. - 9:00 p.m. ET (Saturday)
9 a.m. - 5:30 p.m. ET (Sunday)

 

The best way to reach us:
Call our Customer Service Department

800-433-3773 (Milpitas, CA)
800-522-4662 (Rockleigh, NJ)

 

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